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How i1kfc4u Handles Your Personal Data

When you open an account with us, we collect only what we need to keep your wallet connected and your account secure — nothing more.

Account data kept secureTouch 'n Go eWallet & Boost payment details protectedYour right to access or delete dataContact our team any timeAvailable where local law permits
i1kfc4u How i1kfc4u Handles Your Personal Data
HOW WE PROTECT IT

Our Approach to Data Security and Retention

We keep your account data accurate, stored securely and accessible only to you — unless local law requires otherwise. Here is how the four core areas of data handling work on this platform.

Cookies and Session Tracking

We use session cookies to keep you logged in and remember your lobby preferences. You can clear cookies through your browser settings at any time; doing so will require you to log in again on your next visit.

Account Security Practices

Each login is verified against the device and IP on record. If something looks off, we send an OTP to your registered number before allowing access — this covers logins from Ipoh, Seremban or anywhere else.

Data Retention Rules

We keep your account and transaction data for as long as your account remains active, plus any period required by applicable Malaysian law. Once that period ends, data is deleted or anonymised.

Requesting Changes to Your Data

You can request to view, correct or delete the personal data we hold. Submit your request through live chat or the account help section and we will confirm receipt and next steps in writing.

REACH OUR TEAM

How to Contact Us About Your Privacy

If you have a question about the data we hold on your account — or you want to request a correction, export or deletion — our support team is the right place to start. You can reach us through live chat inside the lobby, by email, or via the account help section after you log in. We aim to respond to all data-related requests within the timeframe required by applicable local law.

Live Chat Open the chat icon inside your account lobby. Our team picks up data and privacy queries directly — no need to submit a ticket first.
Email Support Send your data request or privacy question to our support address shown in the account help section. Include your registered phone number for faster matching.
Account Help Section Log in, head to Account Settings, then select Help. From there you can submit a written data request and track its status without leaving the page.

Common Questions About Your Data on i1kfc4u

These are the questions we hear most often from account holders about how their data is handled, stored and protected on this platform.

No. We only record the transaction reference number when a payment clears. Your e-wallet PIN and password stay entirely within the respective app — we never see or store them.

Yes. Log in, go to Account Settings, and submit a data access request through the Help section. We will compile and send your data within the timeframe local law requires.

We retain active account data for as long as your account is open. After closure, we keep records only for the period Malaysian law specifies, then delete or anonymise them.

Access is restricted to staff with a direct operational need — account verification, payment matching and security teams. No marketing teams or third-party advertisers have access to your personal data.

Your account is deactivated immediately. We retain transaction records only as long as applicable local law requires, after which they are deleted or anonymised. You can confirm this by contacting our support team.

Yes. All payment rails — including GrabPay, DuitNow, FPX and Boost — fall under the same data handling rules. Only transaction references are stored; full payment credentials remain within the respective payment service.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.